Technology Management Center

Theses and dissertations submitted to the Technology Management Center

Items in this Collection

Artificial intelligence (AI) has moved from being a distant innovation to an embedded feature in everyday project management tools. For Filipino creative freelancers, long active in the global outsourcing economy, this integration feels both promising and disruptive. AI-powered platforms such as ClickUp, Asana, and Monday.com are reshaping the management lifecycle of creative projects. Onboarding, feedback, scheduling, and delivery are increasingly supported by systems that automate tasks, predict risks, and streamline collaboration. These changes reduce administrative burdens and enhance professionalism while introducing new challenges related to subscription costs, steep learning curves, and questions of creative autonomy.

Freelancing in the Philippines has expanded steadily, offering flexibility and access to global markets, but it remains marked by instability and intense competition. Within this environment, AI tools present opportunities for efficiency, competitiveness, and innovation, while simultaneously demanding continuous reskilling and adaptation. Unlike employees in structured organizations, freelancers must decide individually whether to invest in and learn these tools, often relying on peer networks rather than formal institutions. This autonomy empowers them, but it also places the burden of technological adaptation squarely on their shoulders.

The study examines how Filipino creative freelancers adopt and experience AI-powered project management tools, situating their practices within broader cultural and economic realities. It explores both the benefits, such as faster turnaround, improved coordination, and expanded creative opportunities, and the risks of exclusion for those unable to adapt. By mapping adoption patterns and impacts, the research develops a Technology Foresight Roadmap that projects AI’s influence on creative outsourcing over the next three to ten years. Embedded within this roadmap is a Strategic Adoption Guide that outlines practices for balancing efficiency with creativity, negotiating client expectations, and sustaining professional growth. The study seeks to equip Filipino freelancers with foresight and strategy, enabling resilience and continued contribution to the global creative economy.


The rapid shift toward digital transformation within the Philippine government has increased government agencies' vulnerability to sophisticated cyber threats. Notable incidents, such as the 20216 Comelec data breach, where voters' personal identifiable information (PII) were leaked, resulting in an estimated ₱1.2 billion to remediate the data leak, and the 2017 Department of Public Works and Highways (DPWH) data breach that exposed personal information, highlighted the urgent need for robust cybersecurity measures. This study addressed the necessity for a structured approach to safeguard digital assets and ensure public trust in government infrastructure services. It utilized the National Institute of Standards and Technology (NIST) Cybersecurity Framework 2.0 (CSF 2.0) to conduct a comprehensive assessment of DPWH’s current cybersecurity posture. The assessment was based on the six (6) core functions of the framework: Govern, Identify, Protect, Detect, Respond, and Recover. Through this methodology, the researcher identified gaps that served as a foundation for a cybersecurity roadmap.
The assessment revealed that DPWH is at Level 2 (Documented) of cybersecurity maturity. While foundational technologies like endpoint protection and network firewalls were in place, they were not fully integrated in their cybersecurity system. Key findings included (1) governance gaps, where compliance was primarily documentation-driven; (2) operational weaknesses, as the Detect and Respond functions were identified as the weakest areas due to a lack of active management, threat visibility, and formal incident response plans (IRP); (3) capability constraints, the absence of a dedicated cybersecurity team and limited internal expertise severely hampers the department's ability to react quickly to incidents.
The study concludes that DPWH’s resilience is limited by fragmented security operations and a reactive risk management approach. To transition to a proactive and resilient environment, the study proposes a Cybersecurity Roadmap (2026–2029). Key recommendations include (1) establishing a dedicated cybersecurity governance structure and formalize core documents like the IRP, Business Continuity Plan (BCP), and Disaster Recovery Plan (DRP); (2) implementing a Security Operations Center (SOC) and fully utilize existing monitoring and IT Service Management (ITSM) tools; (3) reorganizing the Technology Support Division (TSD) to create a permanent Cybersecurity Team; (4) implementing a risk-based approach that integrates continuous improvement and performance metrics to measure efficiency and effectiveness.


This study presents a forward-looking, ten-year strategic capability roadmap for the BOP in IPOPHL, establishing a path toward becoming a smart, adaptive, and globally competitive patent office.

The analysis using SWOT, EFE, PESTLE reveals that the BOP is anchored on strong institutional foundations including examiner expertise, established procedural frameworks, and alignment with international IP standards. However, these strengths are constrained by operational challenges such as long patent prosecution time, backlog accumulation, limited examiner workforce, and emerging skill gaps in rapidly evolving technological domains. External benchmarks further highlight the maturity gap between BOP and IP5 offices, which have advanced toward AI-enabled, data driven, and highly automated examination systems while BOP remains at an early stage of digital adoption.

The foresight analysis revealed that institutional transformation depends on the tight alignment and co-evolution of two primary drivers: digital transformation and examiner capability. The scenario modeling demonstrated that advancing one driver without the other creates institutional imbalances. Consequently, the study advocates for the Augmented BOP scenario, a desirable future state where digital infrastructure and human expertise advance in parallel, supported by robust governance, stable funding, and effective cybersecurity protocols. To operationalize this vision, the study outlines a four-phase, ten-year transformation blueprint to advance BOP to Model 4 maturity within WIPO’s Smart IPO Framework: Phase 1 (Foundational), Phase 2 (Scaling), Phase 3 (Optimization), and Phase 4 (Realization).

Crucially, the roadmap addresses capacity constraints by recommending a strategic workforce expansion supported by competency-based training, certification, and work-integrated learning. Furthermore, to safeguard institutional accountability and integrity, the study recommends the institutionalization of HITL frameworks to ensure human examiners remain the final decision-making authority over AI outputs.

Ultimately, this study provides BOP with an actionable and adaptive blueprint to transform patent examination into a strategic pillar.


Adverse Drug Reactions (ADR) underreporting remains a significant challenge in the Philippine pharmacovigilance (PV) system, with healthcare professionals (HCPs) contributing only 0.46% of total reports in 2024. Even if existing literature links underreporting to knowledge gaps and attitudinal barriers, there is no research integrating the Knowledge, Attitudes and Practices (KAP) and Technology Acceptance Model frameworks to specifically evaluate the newly launched VigiMobile application. This study assessed the adoption of VigiMobile among 103 registered pharmacists in the National Capital Region (NCR) using a mixed-methods convergent design. The quantitative data were analyzed using descriptive and inferential statistics, and Bloom’s cutoff points, while the qualitative feedback was processed using thematic analysis.

Results revealed Good baseline knowledge (71.64%) and attitudes (96.12%), yet Poor practice scores (65.05%). VigiMobile’s perceived usefulness (PU) and ease of use (PEOU) were also favorably high. For the predictors of intention to use (ITU), only PEOU and attitude emerged as significant predictors. Likewise, attitude had the most notable influence on these perceptions, followed by knowledge, while practice showed no significant influence. Qualitative results identified behavioral friction and perceived redundancy as key barriers, while user experience and technical functionality served as primary drivers for VigiMobile adoption. Participants suggested changes to the Philippine ADR reporting procedure, such as increased public education, process simplification and the integration of regulatory mandates.

The study concludes that high levels of knowledge and attitudes, and positive perceptions, do not effectively translate into actual technology utilization because adoption is restricted by routinization and institutionalization. It is recommended that the FDA prioritize regulatory mandates and institutionalization; pharmacists’ organizations should focus on cultural and behavioral transformation to position reporting as a professional standard; and the Filipino citizenry should be engaged through grassroots public education drives and enhanced accessibility to bridge the existing practice gap.


This study evaluated the digitization of Filipiniana journal collection and the implementation of a modern Integrated Library Management System (ILMS) at the Information Resource Center (IRC) of Company X. The initiatives were executed to address inefficiencies in manual cataloging/metadata, circulation transactions, and information service, and to preserve these cultural and scientific knowledge assets as a requirement for product development and registration to the Food and Drug Administration (FDA). The author used qualitative and quantitative approaches in the methodology. The qualitative included surveys, interviews, focus group discussions, observations, and a SWOT analysis. They identified critical gaps in the current practices and highlighted the need for digital transformation. The quantitative method was applied to determine the cost benefits and ROI. The digitization successfully archived 187 journal titles comprised of 27,668 full-text articles which were digitized through a non-destructive scanning equipment and supported by updated standard operating procedures (SOPs), detailed work instructions, and quality control measures. Meanwhile, the ILMS streamlined functions of the IRC such as cataloging/metadata encoding, online searching through an online public access catalog (OPAC), circulation, and generating of reports through the unified platform. The system also reinforced security measures and controlled user access for data privacy.

During the digitization and implementation of the ILMS, challenges and risks were identified and encountered such as proper handling of aged materials for preservation, metadata inconsistencies, copyright concerns, financial constraints, service disruption, staff resistance, and cybersecurity risks but effectively mitigated through phased implementation, comprehensive staff training and active involvement in the development phase, and close collaboration with the information security team. The outcomes demonstrated significant improvements in efficiency, accessibility, and sustainability. Information retrieval was reduced from an average of 25 minutes to less than four minutes, resulting to measurable productivity. Beyond operational benefits, the initiatives safeguarded the cultural and scientific knowledge asset which strengthened organizational efficiency and positioned the IRC as a responsive and future-ready knowledge hub. The study concluded that digitization and ILMS implementation were not merely technological innovations but strategic investments that bridge cultural preservation with organizational performance and business needs.