Status : Verified
| Personal Name | Ando, Lindy Jane |
|---|---|
| Resource Title | Philippine Tricycles Are Going Cashless: The Adoption of Quick Response (QR) Code Mobile Payment System in Antipolo City, Rizal |
| Date Issued | 14 January 2025 |
| Abstract | The QR code Mobile Payment (QRMP) system is being introduced into tricycle operations in various cities across the Philippines. Since the current literature lacks a comprehensive understanding of its adoption in paratransit services such as tricycles, this study aims to address this gap by investigating QRMP adoption in tricycle operations in Antipolo City, focusing on user acceptance, potential benefits, and challenges from drivers' and passengers' perspectives. A theoretical framework combining Task-Technology Fit (TTF) and the Unified Theory of Acceptance and Use of Technology (UTAUT2), extended by Perceived Risk and Financial Inclusion, was used to examine user acceptance. For analysis, PLS-SEM was used. The study also evaluated how QRMP usage could influence passengers' choice of tricycles as transport mode, improve fare collection, and facilitate quicker alighting from vehicles. The empirical findings revealed that the critical factors driving QRMP adoption among passengers include Effort Expectancy, Task-Technology Fit, Social Influence, Price Value, and Financial Inclusion. For drivers, the significant factors are Performance Expectancy, Social Influence, Price Value, and Task-Technology Fit. It was also found that the price value of QRMP has a bigger impact on younger passengers' decision to use QRMP than on older passengers. While most passengers believe that QRMP enhances their ride experience, drivers only recognize some benefits. Both groups, however, perceived common challenges, such as poor internet connectivity and app malfunctions. |
| Degree Course | Master of Science in Civil Engineering (Transportation Engineering) |
| Language | English |
| Keyword | Paratransit, Cashless fare collection, mobile payment, tricycles, technology acceptance, benefits and challenges |
| Material Type | Thesis/Dissertation |
Preliminary Pages
820.15 Kb
Category : F - Regular work, i.e., it has no patentable invention or creation, the author does not wish for personal publication, there is no confidential information.
Access Permission : Open Access