Status : Verified
| Personal Name | Makalintal, Wilson D. |
|---|---|
| Resource Title | Developing a wireframe design system for the Globe One app based on Nielsen Norman Group's usability heuristics |
| Date Issued | 08 June 2025 |
| Abstract | This study examines the creation of design system wireframes for the Globe One App, in accordance with Nielsen Norman Group's (NNG) Usability Heuristics. The study seeks to address the current usability issues faced by users, explore potential options for developing a design system in accordance with NNG's heuristics, and pinpoint the elements that require standardization to enhance usability. The project included a design process that required figuring out what the real users' pain points were, ideating the user experience, designing the wireframes and performing a heuristic evaluation. A user test was conducted with five postpaid subscribers to assess billing labels and the effectiveness of the prompts. The results indicated that the users are confused with redundancy and ambiguous screens. Wireframes were designed using Figma in black-and-white format to show the form, function and flow. The prototypes focused on three main areas: Account Card, Bill Overview and Bill Charges. Eleven UI/UX specialists, each with over two years of experience, analyzed the wireframes using NNG's criteria on a 5-point scale. The average score was 4.3, and the highest marks were in Consistency and Standards, Visibility of System Status, and Match Between System and the Real World. The results of the heuristic evaluation show that the wireframe made passes the NNG's heuristics. The design system can be used for other parts of the app, such as finding things, buying things, managing accounts, and getting incentives. |
| Degree Course | Master of Technology Management |
| Language | English |
| Keyword | Design system; User experience; Usability; Nielsen Norman Group; Globe One app |
| Material Type | Thesis/Dissertation |
Preliminary Pages
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Category : P - Author wishes to publish the work personally.
Access Permission : Limited Access